Thu - February 12, 2004

Isn't It Obvious?


Sometimes we're a little too quick to pass out the insults.

Posted at 10:05 AM     Read More  

Fri - February 6, 2004

The Obvious Triangles


Some triangles are so obvious that we don't even think of them as triangles.

Posted at 06:52 AM     Read More  

Tue - January 6, 2004

The Sum of the Parts


In order to be effective as a well-differentiated manager, it's crucial to understand your responsibility for the goals of the whole company, not just those of your department.

Posted at 11:00 AM     Read More  

Tue - December 23, 2003

Show Some Respect


Don't make the mistake of trivializing the feelings expressed by a worker or a customer.

Posted at 09:56 AM     Read More  

Mon - December 22, 2003

Breaking Up is Hard To Do


Sometimes employees get into feuds at work. How do you help?

Posted at 04:28 AM     Read More  

Thu - December 18, 2003

Make Your Employees Look Good


...chances are they'll return the favor.

Posted at 05:02 PM     Read More  

Thu - December 11, 2003

Standing Out in a Crowd


Edwin Friedman said that self-differentiation is the most important leadership characteristic...so why is it so hard?

Posted at 09:16 AM     Read More  

Wed - December 10, 2003

On Target


While it may seem as though your employees are just randomly trying to make you upset, keep in mind that the object of their behavior, regardless of whether or not they know it, is always to get you off course.

Posted at 10:36 AM     Read More  

Tue - December 9, 2003

The Carefully Reasoned Response


Sometimes the best way to handle an emotional employee is to refrain from being 'reasonable.'

Posted at 05:46 PM     Read More  

Gossip, Gossip, Evil Thing


Gossip and unhealthy triangles go hand-in-hand.

Posted at 09:04 AM     Read More  

Mon - December 8, 2003

Staying Calm


There are plenty of strategies for staying calm...the trick is to find the one that works best for you.

Posted at 05:15 PM     Read More  

Emotions and Answers


We only THINK we're responding to the facts...we're really responding to the feelings.

Posted at 03:36 PM     Read More  

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